BizThinkFrame
WORK REPORTING

What does this update need to achieve?

Clarify the audience and purpose. Organize facts, judgments, and requests, choose a spoken or written format, and keep open questions visible.

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Decide what this update needs to achieve

You have material but are unsure how much to include.

  1. Confirm the audience and what they need to know, decide, or support.
  2. Choose one main point and the fact that best supports it.
  3. Keep conditions, open questions, and pending approval visible. Specify a response deadline.

Fictional example: ask the project lead to confirm the interface contact by 17:00 today. Update the information status at 12:00 tomorrow.

Check expectations rather than guessing the audience's motives. A request is not an approval.

Open the outline
Audience:
Purpose:
Main point:
Evidence:
Conditions or open questions:
Request and response deadline (date and time):
Next update:
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Give a concise progress update

You need a short update and supporting material for questions.

  1. State the current position, then compare the plan with actual progress.
  2. Select the main risk and request. Keep details for questions.
  3. Name the next update and rehearse before trimming.

Fictional example: six of eight units planned this week are complete; two await interface information. The Friday demo scope may be affected and remains unconfirmed.

Keep the weekly plan distinct from the overall task count. Rehearse the timing; a word count cannot guarantee a one-minute update.

Open the outline
Overall status:
Plan and actual progress:
Risk or open question:
Request:
Next action:
Supporting evidence for questions:
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Make a specific request for support

Progress requires another person's resources, confirmation, or approval.

  1. Request a specific action and explain its basis.
  2. Specify the response deadline and what needs confirmation.
  3. Keep conditional alternatives and pending approval visible.

Fictional example: confirm the contact by 17:00 today. If information is still missing at 12:00 tomorrow, propose a six-unit Friday demo. The scope change needs approval.

Act on an alternative plan only after it is approved.

Open the outline
Specific request:
Reason and evidence:
Confirmation needed:
Response deadline (date and time):
Conditional alternative:
Pending approval:
#

Report a delay before every cause is known

A delivery deviation is known, but the full causes may not be.

  1. Compare the original agreement with the current deviation.
  2. Separate known impacts, possible impacts, and proposed explanations.
  3. State actions, support needed, and the next update time.

Fictional example: eight units were due by the agreed check-in; six are complete and two await information. Check the demo impact and update at 12:00 tomorrow.

Waiting for information does not prove a sole cause. Do not delay an urgent risk update until a full solution exists.

Open the outline
Original agreement:
Current deviation:
Known and possible impacts:
Possible causes and open questions:
Actions:
Support needed:
Next update (date and time):
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Choose a message or an email

You need to choose a format for the same work material.

  1. Check communication agreements and urgency first.
  2. Use a brief message for a short update, or a format that supports fuller evidence.
  3. Specify the response needed and retain important confirmations.

Fictional example: a message asks for the contact; an email adds the plan, actual progress, and conditional demo proposal.

Email does not guarantee a prompt response. Messages may also provide a record. Follow the actual agreement.

Open the outline
Purpose:
Urgency:
Communication agreement:
Main request:
Evidence location:
Response deadline:
Confirmation record:
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Separate activity, results, and evidence

A review risks mixing activity, outcomes, and assumptions.

  1. List actual deliverables and the observation period.
  2. Compare goals with observed results and name the evidence.
  3. Label explanations as analysis or hypotheses and specify the next check.

Fictional example: six configuration units were delivered. No data establishes shorter customer waiting, so do not claim improved efficiency.

Not every contribution is measurable. Activity counts do not automatically establish value or causality.

Open the outline
Observation period:
Deliverables:
Comparison with goals:
Result evidence:
Nature of the explanation:
Open questions:
Next check:
#

Give the next plan an owner and an acceptance check

A review needs to lead to a next action you can check.

  1. Confirm the goal and turn the approach into a specific action.
  2. Name an owner, deadline, and dependencies. Leave unknowns pending.
  3. Specify acceptance and approval status.

Fictional example: check interface information at 12:00 tomorrow. Any Friday demo scope change remains pending approval.

Do not invent an owner or approval. The same goal does not always require the same plan.

Open the outline
Goal:
Action:
Owner:
Deadline (date and time):
Dependencies:
Acceptance check:
Pending approval:
#

Check the denominator and the change unit

You need to explain a change in a completion or success rate.

  1. Check the measure, observation periods, and each numerator and denominator.
  2. Calculate each rate. Separate percentage points from relative change.
  3. Retain counts and comparability limits. A change alone does not establish causality.

Fictional example: 20% (40/200) becomes 30% (63/210): up 10 percentage points, or 50% relative to the earlier rate. The count rises by 57.5%.

Population comparability is unverified. A zero base rate has no defined relative change. Missing data is not zero.

Open the outline
Measure definition:
Observation periods:
Numerators and denominators:
Rates:
Change unit:
Population comparability:
Interpretation limits:
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Turn disagreement into a checkable question

Facts, judgments or priorities differ and a next step needs deciding.

  1. Check what was actually said, material versions and the shared goal.
  2. Separate facts, interpretations and priorities; state what would change your view.
  3. Record actual decisions, reservations and pending actions. Discussion is not approval.

Fictional example: A leads at 40% quality weight, B at 60%, and they tie at 50%. Ratings are simulated; confirm mandatory conditions and comparison evidence.

Data has scope and evidence limits. Scores do not settle priorities.

Open the outline
Shared goal:
Actual disagreement and material version:
Facts, interpretation or priorities:
Evidence and unknowns:
What would change my view:
Checkable question or action:
Actual decision, authority and reservations:
Owner, date and time and approval:
#

Describe your contribution within the team result

A review or self-assessment needs visible work and clear ownership.

  1. State your actual role, actions and outputs against the goal.
  2. Explain how individual outputs relate to team results and retain colleagues’ contributions.
  3. Link claims to evidence, acceptance and feedback scope; leave unmeasured impact open.

Separate fictional role example: you completed 3 units and colleagues 3, for 6 team units; you also prepared one checklist. Do not add your 3 to the team’s 6.

Unit share is not business value share. A completed checklist does not establish improved efficiency.

Open the outline
Goal and period:
Actual personal role, actions and outputs:
Team result and colleagues’ contributions:
Relationship between personal and team outputs:
Evidence locations, completion/acceptance definition and feedback scope:
Unfinished work and unknowns:
Observed impact and unsupported claims:
Next check and status:

Prepare an update with an example

Start with a project delay. See how to explain the deviation, impact, and request, then adapt a complete outline to your material.

Read the delay-reporting guide →

A map of reporting skills

Find related skills by topic.

Managing up

Clarify expectations, authority, and communication agreements. Check what the other person needs rather than guessing.

  1. Understand expectations
  2. Adapt to communication needs
  3. Build trust and share information
Plan an update

Decide who needs the update, why, when, and in what form. Select the facts and requests, keeping open questions visible.

  1. Choose timing and format
  2. Prepare and understand the audience
  3. Manage time and structure information
Spoken updates

Choose the main points for the time, medium, and situation. Keep supporting material for questions and rehearse to adjust the length.

  1. Adjust to the available time
  2. Adapt to the medium
  3. Prepare for the situation
Written updates

Choose a message, email, or document for the task. Keep the main point, evidence, conditions, and response request clear.

  1. Choose a written format
  2. Organize for the purpose
  3. Update work over time
  4. Present documents and slides
Reviews and plans

Separate deliverables, results, and possible explanations. Give the next action an owner, a deadline, and an acceptance check.

  1. Review facts and results
  2. Investigate problems and causes
  3. Set goals
  4. Plan actions
Explain data

Define the measure, period, and denominator. Choose useful comparisons and charts, and separate changes from explanations.

  1. Define the analysis purpose
  2. Choose analysis and presentation
  3. Check misleading interpretations
Present contributions and develop at work

Describe individual roles and team delivery with evidence. Reflect on reusable learning and responsibilities, retaining unmeasured impact without promising promotion.

  1. Clarify your contribution
  2. Present results and experience
  3. Develop responsibilities and management skills
Handle difficult updates

Report deviations, impacts, and open questions promptly. Make specific requests and keep facts and authority clear when addressing disagreement.

  1. Report bad news
  2. Update senior leaders
  3. Explain to a non-specialist
  4. Address errors and differences
  5. Request an action
  6. Respond to an unreasonable request
  7. Request a budget or resources
  8. Update an upset audience
  9. Discuss disagreement