BizThinkFrame

Find the focus, make your work clear.

Find a method for your next update. Make the facts, judgments and next steps clear.

Full article

How can a fishbone diagram organize possible causes?

The situation

Fictional scenario

We’ve described the quality variation. Why is it still unclear what to change?

Describing the situation does not establish the cause. Explore possibilities and check records.

I’ll organize candidates with a fishbone and investigate them; the lines are not conclusions.

What is getting in the way

A fishbone supports exploration followed by organization. Manufacturing can use people, machines, materials, methods, environment and measurement; service work may use policy, people, procedures and place. No category scheme replaces causal investigation.

Method and tool

Fishbone analysis: from candidate causes to evidence

Read the four investigation stages, then see how six manufacturing cause categories lead to one problem. Select a category for an evidence check.

At a glance
REVIEW & PLANNING · CAUSE ANALYSIS

Fishbone analysis

Map possible causes, then investigate them with evidence.

01Define the problem02Explore causes03Organize candidates04Investigate & test
  • Collect possible causes
  • Do shift patterns or experience levels correspond to the defects?
  • Collect possible causes
  • Are defects concentrated on a machine or after a setup change?
  • Collect possible causes
  • Does quality differ between material batches?
  • Collect possible causes
  • Do procedural differences coincide with defects?
  • Collect possible causes
  • Do environmental changes align with the affected batches?
  • Collect possible causes
  • Does the finding reflect a product change or a measurement error?
PROBLEM TO EXPLAINOne specific problemCauses not yet confirmed
Possible causes → problem to explain
KEEP CAUSES PROVISIONAL

These six categories suit a manufacturing example and can be adapted. A connection is not proof of causation: clarify, consolidate and test candidates with evidence.

Select a cause category for an evidence check.
BizThinkFramebizthinkframe.com

Apply it to your own work

Copy the prompt and add your material to prepare a draft you can adapt.

View prompt