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Find a method for your next update. Make the facts, judgments and next steps clear.

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How can a plan address the problem that matters?

The situation

Fictional scenario

The organization wants better service. Is “improve collaboration” specific enough for my plan?

Identify which process needs to change, then define task results you can inspect. Clarify responsibility at each level.

I’ll connect the outcome, processes and tasks, then check whether the actions actually help.

What is getting in the way

Organization, process and task are levels of goals, not three job titles. Breakdown specifies the desired changes; cause investigation still needs independent evidence.

Method and tool

Connect the problem to outcomes, processes and tasks

Connect the overall outcome to process improvement and task results. Three levels are a reference, not a rule: two or four may fit. Confirm accountability and acceptance at each level.

At a glance
The method at a glance

Connect the problem to outcomes, processes and tasks

Organizational outcome

Define the overall outcome to improve and its evidence, rather than a slogan.

Process objectives

Identify supporting process objectives, including interfaces, accountability and dependencies.

Task results

Attach specific task results and acceptance checks to the process goals; completed activity is not an effect.

Confirm accountability and acceptance at every level. Work downward to define support and upward to check outcomes. Connections are not causal proof.

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