Timing
When should you proactively report an update?
Find the focus, make your work clear.
Find a method for your next update. Make the facts, judgments and next steps clear.
Reporting strategy
10 topics
Format
How can you choose the right reporting format?
Shared expectations
What should you agree before reporting?
Preparation
What should you prepare before an update?
Active listening
How can you check what a manager’s question means?
Audience perspective
What do different audiences need to know?
Key words
How can key words make your point clearer?
Layered updates
How can you adjust detail to the time available?
Expression pitfalls
Which expressions can cause misunderstanding?
Clear explanations
How can you make an update easier to understand?