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Find the focus, make your work clear.

Find a method for your next update. Make the facts, judgments and next steps clear.

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How can an annual report connect review and planning?

The situation

Fictional scenario

My annual review lists the year’s main tasks and shortcomings. Why are the achievements still unclear?

Select valuable results first, then review finance, customers, internal operations, and learning and growth.

I’ll use the value my role can substantiate and separate next year’s intentions from this year’s actual results.

What is getting in the way

An annual review focuses on valuable outcomes, not a restatement of duties. Four perspectives support a shared direction, but their connections do not establish causality.

Method and tool

Review annual value from four perspectives

Review four kinds of outcomes against the annual objective, then connect them to next year’s plan. Select role-relevant measures and retain definitions, targets, actuals and data sources.

At a glance
The method at a glance

Review annual value from four perspectives

Financial

Describe value in revenue, cost or resource use against comparable targets; nonsales roles can contribute to cost control.

Customer service

Identify the customers served and relevant satisfaction, acquisition or retention results, retaining sample scope.

Annual objective · shared value

The perspectives support one another; their connections are not causal proof.

Internal operations

Describe quality, efficiency or exceptions in key processes, with inspectable improvement records.

Learning and growth

Describe advances in capability, knowledge, technology or collaboration; distinguish attendance from actual application.

Connect to next year

Use outcomes and gaps to propose actions, resources and acceptance criteria. Keep the plan separate and flag arrangements awaiting approval.

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